Terms & Conditions of Furniture and Decor at LOREC Ranch

FURNITURE & ACCESSORY RETURN/EXCHANGE/WARRANTY POLICIES

LOREC Ranch warrantees its furniture to be free from defects in materials and construction for a period of one year from the date of purchase.  In the case of a manufacturer's defect, LOREC Ranch will stand by its product by either issuing a merchandise credit, or by repairing or exchanging the item with the same item or one of equal value.

Some rustic furniture is made of natural white pine. While small cracking is to be expected, it is advisable that the furniture be kept at a healthy humidity level (above 35%) in order to keep its natural state.  Rustic and reclaimed furniture will have minor imperfections including small cracks, knots, surface markings and color variations in the wood - these are normal and are not defects.

Shipping charges to repair or exchange merchandise are not covered under this warranty.  The options for repair will be made available to the customer based upon the shipping and extent of the damage.

Due to various factors, including monitor models, screens, and settings, colors may vary from monitor to monitor. LOREC Ranch is not responsible for this discrepancy. If you are not completely satisfied with the quality of a product purchased from LOREC Ranch, you may return or exchange your merchandise in satisfactory condition for full in-store credit within 7 days of your purchase. For all items that are returned after 30 days, there will be a restocking fee of 10% of the total amount paid by the customer and the balance will be refunded as merchandise credit. Shipping charges, however, are non-refundable. NO Refunds are issued. In-store credit ONLY.

This warranty and return policy does not apply to any items that are either custom-made or purchased on a discounted or discontinued basis. Custom-made, discounted, or discontinued items are FINAL SALE.

Any items left in our warehouse and not picked up after 6 months become the property of LOREC Ranch.

GIFT CARDS

LOREC Ranch gift cards are a fast, convenient gift for everyone! Gift cards ordered online can be instantly redeemed in store or online. 

At this time, gift cards issued in store are currently unavailable for use online. To redeem a gift card online, please send a photo of the front and back of your gift card to orders@lorecranch.com

Please note that gift cards issued prior to January 1, 2017 expired on September 30, 2018. More information on gift card expiration can be found here.

MOCCASIN RETURN/EXCHANGE/ POLICIES

RETURNS: We do not accept returns or refunds on footwear.

​EXCHANGE: Exchanges may be made within 14 days of receiving your in stock footwear item as long as it is not damaged or used.  Store credit will be issued per request.  You must contact us prior to sending in footwear items for exchange. Email: orders@lorecranch.com.

Send exchanges to LOREC Ranch, Att: Daniela Lopez, 4111 W. Reno Ave., Oklahoma City, OK 73107

MOCCASIN SHIPPING: Shipping charges are non-refundable and customers are responsible for sending back exchanges.

FREE SHIPPING

Free shipping applies to accessories purchased online only. The ship to address must be within the 48 contiguous states of the United States for retail customers only. Free shipping on accessories does not apply to wholesale customers.

REFUNDS/CANCELLATIONS

LOREC Ranch reserves the right to cancel any online order, at any time, for any reason. If your order has been cancelled, you will be notified via email and/or SMS and your refund will be immediately sent to your bank for processing. The availability of your refund is strictly dependent on your bank's ability to process pending charges. Online orders may not be cancelled by consumers after they have been shipped.

If you are not completely satisfied with the quality of a product purchased from LOREC Ranch, you may return or exchange your merchandise in original condition for full in-store credit within 7 days of your purchase.  For all items that are returned after 30 days, there will be a restocking fee of 10% of the total amount paid by the customer and the balance will be refunded as merchandise credit.  Freight charges, however, are non-refundable. NO Refunds are issued. In-store credit ONLY.

This warranty and return policy does not apply to any items that are either custom-made or purchased on a discounted or discontinued basis. Custom-made, discounted, or discontinued items are FINAL SALE.

Any items left in our warehouse and not picked up after 6 months become the property of LOREC Ranch.