Frequently Asked Questions from LOREC Ranch Customers:

Where do you ship from?

Oklahoma City, Oklahoma

What is your return policy?

If you are not completely satisfied with the quality of a product purchased from LOREC Ranch Home Furnishings, you may return or exchange your merchandise in unused condition for full in-store credit within 7 days of receiving your purchase. For all items that are returned after 7 days, there will be a restocking fee of 10% of the total amount paid by the customer and the balance will be refunded as merchandise credit. Shipping charges, however, are non-refundable. No refunds will be issued, but in-store credit only.

This warranty and return policy does not apply to any items that are custom-made or purchased on a discounted or discontinued basis. Custom-made, discounted, or discontinued merchandise are FINAL SALE items.

LOREC Ranch reserves the right to cancel any online order, at any time, for any reason. If your order has been cancelled, you will be notified via email and/or SMS and your refund will be immediately sent to your bank for processing. The availability of your refund is strictly dependent on your bank's ability to process pending charges. Online orders may not be cancelled by consumers after they have been shipped.

Can I use my gift card online?

LOREC Ranch gift cards are a fast, convenient gift for everyone! Gift cards ordered online can be instantly redeemed in store or online. 

At this time, gift cards issued in store are currently unavailable for use online. To redeem a gift card online, please send a photo of the front and back of your gift card to orders@lorecranch.com

Please note that gift cards issued prior to January 1, 2017 expired on September 30, 2018. More information on gift card expiration can be found here.

When will my order ship?

Please be advised that all orders placed after March 25, 2020 may experience shipping delays. Timeframe(s) listed in product description may be inaccurate as we navigate this pandemic.

LOREC Ranch Home Furnishings takes pride in creating handcrafted pieces of rustic elegance for your home. Due to the nature of our products, most items are made to order and may take up to 4-8 weeks to ship.

Our hours of operation for shipping are Monday through Saturday, 9 a.m. to 7 p.m. CST , and Sunday, 10 a.m. to 6 p.m. CST, excluding Easter Sunday, Thanksgiving, Christmas Eve, and Christmas Day.

Frequently asked questions regarding transit times will vary based upon a few different conditions, including but not limited to:

• Total distance
• Whether your parcel is a domestic (USA) or international shipment
• What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

Shipping carriers may vary from order to order. You may not receive the carrier you paid for.

DOMESTIC:
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

Who can I talk to about carrying LOREC Ranch products in my store?

LOREC Ranch Home Furnishings is currently accepting new wholesale customers. All inquiries should be sent to wholesale@lorecranch.com.